Vision, Leadership and the Odd Crisis - Driving Change at DuPont
The "miracles of science" company DuPont - which will be 200
years old in 2002 - has been an Ecos Corporation client since 1997.
VP for safety, health and environment Dr Paul
Tebo is a leading global figure in sustainability circles. On a
recent visit to Australia he talked with former environmental
journalists and now Ecos consultants, Alan Tate and Murray Hogarth,
about the challenge that sustainability poses for big business and
how DuPont has responded by modelling itself as a "sustainable
growth" corporation. May 2001.
ECOS: The world faces huge environmental and social challenges.
In terms of changing course are you an optimist or a pessimist?
TEBO: I am on the optimist side no question. I just think there
is first too much innate desire to see this change occur and I
think that the ability to make the change and the leadership is
there. I've found that big change really occurs in three ways. One
is that you have a huge disaster and therefore people step up and
change. The other two ways are the ways I prefer. One is leadership
and the other is vision. We don't have enough good examples yet of
leadership and vision, but where you have it you can make changes
effectively. But a great deal of the change that has occurred
particularly in the environmental movement has been driven by a
negative event - whether it is fire, explosion, toxic waste
dumping, tragedy and things like that - and then you see either an
individual company or a whole industry change. A more exciting
thing would be to see more people step up to vision and leadership
as the way to make change.
ECOS: What was the driver of change inside of DuPont?
TEBO: In what sense do you mean?
ECOS: To really get serious about incorporating
sustainable growth into its strategy for the future?
TEBO: There were two great leaders we had. The first was Ed
Woolard and in 1989 when he became chairman and CEO he put DuPont
on a new course. Now again I will go back to great vision and
disasters. We'd been through the CFCs issue we'd been through
though we were not responsible for Bhopal. The chemical industry
took a big hit as people looked at that. The whole issue of toxic
chemicals had grown in its importance as a negative subject. The
industry reputation was probably at an all time low. In the '70s
the reputation was probably 56 percent positive. It dipped to 20
percent and Ed as he got in place recognised that the industry in
part needed to do much differently. So visionary leadership (came
into play) but there has always been a negative thing to drive us.
So we fast-forward to about 1997 and Chad Holliday becomes chairman
and CEO. He'd lived in Asia for about seven years and saw what
unsustainable growth looked like. Unconstrained growth. Grow at all
costs. And he's an optimist and he believed he could make positive
change and he took on what I call a very significant transformation
of DuPont. So we had the environmental stewardship piece put in
place back in 1989 and then you had the sustainable growth piece
put in place in 1997. The exciting thing is we are finding that the
more we implement it then the better the business gets and then
once that happens it just takes off.
ECOS: You have talked about the three stages of that
transformation. I think you said that you are still in the second
stage?
TEBO: Well the three stages were environmental stewardship, that
is the Ed Woolard era, where he created the goals, he created the
systems and processes to achieve the goals, and he made the
investments. The second stage was integrating environmentalism as
part of the business so it was 'good for business, good for the
environment'. We switched from looking at environmental protection
as a cost to figuring out ways to eliminate waste and do the rights
things around productivity, all of those kinds of things. The third
stage we are actually into now though we don't know when that will
be done, I doubt it ever will be, which is to figure out how to
grow in a much different way than we have in the past. That's what
the optimists would say. But the pessimists would say that we have
unlimited growth and we are destroying the ecosystem and there is
all of the data that you can bring up to support that. The optimist
looks at that and says "You know, if you can figure out a solution
to some of these problems it's a huge opportunity to be the
solution provider and make a good effort at a return."
ECOS: How do you view the challenge of getting recognition from
the market, from Wall Street, for what you are doing?
TEBO: I have a firm belief that we are not a charity so we
should not have people buying DuPont stock because we are a great
company and we are doing great social things. Like we learned on
the environment if you can get the businesses to lead and you can
eliminate waste in the right way and you have more product to sell
your earnings go up. I believe that the more you align societal
values, meeting societal needs, with the products and services that
you produce the more shareholder value you create. So it is clearly
a business strategy verses a strategy to save the world alone or to
protect the environment alone. If these things are done in the
right way then that is the business integration approach - with
vision and courage and leadership verses being driven by disasters,
regulations, somebody in your footsteps, somebody climbing your
sites - is a much better way. It's an optimistic leadership vision
way verses a negative driver type of approach.
ECOS: Was there a choice for DuPont, a viable business way of
taking a different path from what has been done?
TEBO: Oh there are lots of ways to be just a regulation only
company. You might take some public relations hits. I mean people
might continue to come at you. That's a viable business strategy.
It's not the right one for DuPont but you can do it. I think you
lose a lot of value if you do it that way though.
ECOS: You talk about the characteristics of DuPont - the desire
for fundamental change and the core values that you can trace
through nearly two centuries. Is it typical or atypical of
corporations from what you've seen?
TEBO: Ah, you'd have to tell me the answer to that one. I've
lived with DuPont for 32 years. I think it's a special company.
Other people feel the same way about the company they're in. There
are a lot of very progressive, good companies that have stepped up.
I've talked to BP for example. They are doing some wonderful
things. Johnson & Johnson is a terrific company. S.C. Johnson
over the years has been very much a leading edge company. Dow
Chemical is doing some wonderful things. So I think there are more
today but I still don't think it's yet the average.
ECOS: Among those progressive companies that you've listed is
the big driver what you've mentioned before? Leadership?
TEBO: I think the key element is leadership. We find it in our
safety culture. About 90 percent of our ability to be really safe
is how leadership behaves, how much attention they pay to safety,
whether they walk the talk, whether it's part of everything they do
instead of being a separate safety meeting, and when we have an
increase in injuries we always go back and look at the leadership
at DuPont. I feel the same way about sustainability and
environmental protection.
June 2001