Safety First for Corporate Strategy
One of today's great debates for business is whether corporations should take on broad social and environmental responsibility alongside their
financial goals, or just stay focused on making profits while obeying the law. August 2001.
Esso Australia, the local arm of US-based Exxon Mobil, the biggest
profit-maker in business history, has done neither, according to last week's
damning findings by the Victorian Supreme Court over the fatal Longford gas
plant explosion in 1998.
The fearful beating that Esso/Exxon Mobil's reputation has been suffering
over Longford would raise legitimate questions about any company's
management competency and corporate culture.
The most obvious is this: if a company can't or won't take adequate
responsibility for the people closest to it, its workers, then what else is
it putting at risk?
In Exxon Mobil's case, it says all its employees work to "rigorous worldwide
safety and health standards", and that its safety record improved strongly
in the 1990s. But at Longford, Justice Philip Cummins found Esso had shown a
lamentable failure to accept responsibility for the deaths of two workers
and injuries to eight others, ruling that the disaster was "grievous, tragic
and avoidable".
Doubtless rigorous internal standards are important to the complex
managerial task of good safety management, but so is a deep corporate
responsibility from the highest echelons down for saving lives and averting
human misery.
Investment analysts, board directors and others who should be asking hard
questions to reassure themselves about management competency and corporate
culture in companies can look to their safety approach as a key indicator.
Consumers also should ask the same questions. Put simply, if you had a
choice, would you invest in or buy products and services from a company that
kills and maims more people, or for that matter pollutes more than its
competitors? Dolphin-safe is fine, but people-safe must count for something
too!
Not surprisingly, leading socially responsible investment players like
Westpac are asking these questions too, with our vast superannuation funds
an obvious target for using a company's approach to health and safety as a
key criterion for investment decisions. Super funds look after workers'
money, so it's logical that they would favor investing in companies that
look after workers and avoid those that don't.
The heady world of big business can often make focusing on workplace health
and safety seem a bit dull. It's not sexy like the latest high-tech
development, or the next corporate takeover, and can mean hard, grinding
work for boards, managers and staff alike.
But there are positive role models, with transnational companies like DuPont
and Alcoa gaining international recognition for their safety cultures.
Aluminium giant Alcoa's chief for 13 years, Paul O'Neill, is one of
America's more revered business figures and is now Secretary of the Treasury
in the Bush administration. In March this year he was the keynote speaker at
a national safety summit in Washington DC, convened to challenge America to
face up to its hidden epidemic of workplace deaths, injuries and illnesses.
O'Neill recalled that on his first day at Alcoa in 1987 he declared that the
goal was "for no Alcoan to ever be hurt at work" and that he backed his
rhetoric on safety with amazing personal commitment, even routinely giving
ordinary workers his home telephone number to alert him to managers' safety
failings.
"For me, this is not about safety, per se; it's about leadership," he told
the Washington summit. "And it's about a conviction I have that a truly
great organisation requires that people be aligned around important values
and they understand what they are. And no matter where you are in the world,
they're the same."
As O'Neill clearly believes, it is leadership and alignment around values,
rather than raw profits, that will distinguish the great companies of the
21st century. And it's the capacity to manage the hard, non-sexy business
challenges like workplace safety that shows whether companies have the right
stuff to make profits while also facing up to social responsibilities.
By Murray Hogarth, Ecos Corporation
First published in The Age. Originally published 6 August 2001.